Privacy Policy

Who we are

Britz Healthcare Ltd (“Britz Healthcare”, “we”, “us”) provides home care services in Doncaster. Our registered address is Grainger Centre, Edlington T. C., Stubbins Hill, New Edlington, DN12 1JN. We are the data controller for the personal information we hold about you.

The information we collect

When you contact us or request care, we may collect information such as your name, contact details, postcode, and the details you choose to share about the care you or your loved one need. We ask that you do not submit medical histories, diagnoses or financial details through our website forms.

How we use your information

We use your information to:

• respond to your enquiry and arrange care where requested;
• carry out assessments and provide our services;
• keep you and your family informed about care; and
• meet our legal and regulatory responsibilities.

Our lawful basis

We process personal information on the basis of your consent, to take steps at your request before entering into a contract, to perform a contract for care, and to meet our legal obligations. Where we handle special category information such as health data, we do so in line with the additional protections required by data protection law.

Sharing your information

We only share your information where necessary to provide care or where we are required to by law, for example with healthcare professionals involved in your care or relevant authorities. We do not sell your personal information.

How long we keep it

We keep personal information only for as long as necessary for the purposes described above and to meet our legal and regulatory obligations, after which it is securely deleted or anonymised.

Your rights

You have rights over your personal information, including the right to access it, to ask us to correct or delete it, and to object to or restrict certain processing. To exercise any of these rights, please contact us using the details on our contact page.

Cookies

Our website uses cookies as described in our cookie policy.

Complaints

If you have a concern about how we handle your information, please contact us first so we can help. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.